Shipping and insurance costs
All orders are delivered free of charge in the Netherlands from € 30.00! A separate rate is applied for the other EU countries, depending on the country. Below this order value a fixed contribution of at least € 2.95 applies to shipping costs. We bear the risk of damage or loss of your package during shipment.
Shipping and delivery
We work together with DHL, DPD and PostNL. Depending on the shipping address, we choose the best option. If you have a preference, please let us know!
If you order before 4:30 PM Monday to Saturday, your package will be shipped the same day. Dutch customers usually receive their order the next day. Shipments abroad take more time.
If an ordered item is not immediately available from stock, we will inform you within a few hours about the expected delivery time. If a product is no longer available, we will look for a good alternative. Of course you can always cancel free of charge if you wish.
Not at home?
Parcels in the Netherlands are offered through the nationwide organization DHL, DPD or PostNL. Parcels over 10 kg and parcels abroad are offered via DHL or DPD. These organizations have evening delivery and Saturday morning delivery. For parcels via DHL and DPD (up to 10 kg), they come to you as standard four times, twice in the afternoon, then twice in the evening.
If you are not at home, you will receive a note that it is at the neighbors. If that does not work (or when ordering, you indicate that you do not want this), DHL will take the order back. So they will visit you up to four times. Then it will be delivered to DHL and you will receive a letter through the door with a message about this.
Questions or comments, we would love to hear them!
Lida & Evert