Exchange & Return:

You have the right to cancel your order up to 14 days after receipt (= actual delivery date for the carrier) without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from home to the webshop are for your own account. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us. We will then refund the order amount due within 14 days after registering your return.

If you want to exchange a product for a different size, we ask you to send an email stating your order number. We do not charge delivery costs for delivery of a different size or color.

Exceptions of right of withdrawal

  • For sealed products. When the seal is broken, these products are not returnable.
  • Products that have been created by the entrepreneur in accordance with the consumer's specifications;
  • Products that are clearly personal in nature;
  • Products that cannot be returned due to their nature;
  • Products that can spoil or age quickly;
  • Products whose price is dependent on fluctuations in the financial market on which the entrepreneur has no influence

Model form right of withdrawal

With the form below you can register a product for return 14 days after purchase. You then have another 14 days to actually return the product. A return can also be registered by e-mail.

Print this form, fill it in and send it to us.

Complaints?
We recommend that you first report complaints to us by e-mail. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. As of February 15, 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being dealt with elsewhere, you are free to deposit your complaint via the European Union platform.


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