You have the right to cancel your order up to 30 days after receipt (= actual delivery date carrier) without giving any reason. After cancellation you have another 14 days to return your product. Please note: this is only a guideline that we interpret flexibly. Your return will also be accepted in the event of delays. If your return has been processed by us, the full order amount including shipping costs will be credited. Only the costs for return from home to the webshop are for your own account.
Please note: For returns from a non-European country, always contact us first. We will discuss with you how you can arrange your return.
If you want to exchange a product for a different size, we ask you to send an e-mail stating your order number. We do not charge delivery costs for the delivery of a different size or color. This may be different for exchanges to a non-European country. We will discuss this with you.
If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us. We will then refund the order amount due within 14 days after registration of your return.
Exceptions right of withdrawal
Model form right of withdrawal
With this form you can register a product for return up to 14 days after receipt. A return can also be registered by e-mail.
We recommend that you first make complaints known to us by e-mail. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
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